PATIENT BILL of RIGHTS

June 25, 2015

PATIENT BILL of RIGHTS

http://www.nhballantynemedicalgroup.org/home/patient-bill-of-rights.aspx

Your Rights in Health Care:

PATIENT BILL of RIGHTS

You have the following rights. If someone is helping you make healthcare decisions, he or she may exercise these rights for you.

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Quality of care – you have the right to:

• ~ Quality care by skilled doctors and staff.
• ~ Be treated for your pain.
• ~ Treatment that is as comfortable as possible.
• ~ Emergency procedures without unnecessary delays.
• ~ Help decide the details of your plan of care.
• ~ Ask for a second opinion, at your expense.

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Safety – you have the right to:

• ~ Safe care.
• ~ Know when something goes wrong with your care.
• ~ Have a family member or friend, as well as your doctor, notified promptly of your admission to the hospital.
• ~ Be free from all forms of abuse and neglect.
• ~ Be free from all use of restraints unless needed for safety.

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Voice and choice – you have the right to:

• ~ Get information in a manner you understand.
• ~ Make informed decisions about your care.
• ~ Refuse care.
• ~ Make advance directives and have your medical wishes followed.
• ~ Contact a person or agency to protect your rights.
• ~ Have a support person with you for emotional support.
• ~ Agree to refuse to allow pictures for purposes other than your care.
• ~ Religious and other spiritual services that you choose.
• ~ Complain without fear and have your complaints reviewed.

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Affordability – you have the right to:

• ~ A detailed bill and an explanation of that bill.
• ~ Information about resources to help pay for your healthcare.

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Authentic personalized relationships – you have the right to:

• ~ Know the names and jobs of the people who care for you.
• ~ Privacy and access to medical information as described in Novant’s Notice of Privacy Practices.
• ~ Be treated with respect and dignity.
• ~ Treatment without discrimination.
• ~ Respect for your culture, values, beliefs and preferences.
• ~ Visitors of your choices. We will inform you of any restrictions.
• ~ Personal privacy.

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Easy for me – you have the right to:

• ~ Sleep in the hospital without being awakened unless necessary.
• ~ Know about rules that apply to your actions.
• ~ Help in discharge planning from the hospital.

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What is your role in your healthcare?

• ~ Be an active partners in your healthcare.
• ~ Ask questions.
• ~ Keep appointments.
• ~ Be respectful to other people and their property.
• ~ Follow the facility’s rules.
• ~ Follow your care instructions.
• ~ Share as much health information with us as possible.
• ~ Tell us about changes in your condition.
• ~ Tell us when you are in pain.
• ~ Give us a copy of your advance directive(s).
• ~ Leave your valuables at home.
• ~ Pay for your care.

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