June 25, 2015
PATIENT BILL of RIGHTS
http://www.nhballantynemedicalgroup.org/home/patient-bill-of-rights.aspx
Your Rights in Health Care:
PATIENT BILL of RIGHTS
You have the following rights. If someone is helping you make healthcare decisions, he or she may exercise these rights for you.
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Quality of care – you have the right to:
- ~ Quality care by skilled doctors and staff.
- ~ Be treated for your pain.
- ~ Treatment that is as comfortable as possible.
- ~ Emergency procedures without unnecessary delays.
- ~ Help decide the details of your plan of care.
- ~ Ask for a second opinion, at your expense.
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Safety – you have the right to:
- ~ Safe care.
- ~ Know when something goes wrong with your care.
- ~ Have a family member or friend, as well as your doctor, notified promptly of your admission to the hospital.
- ~ Be free from all forms of abuse and neglect.
- ~ Be free from all use of restraints unless needed for safety.
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Voice and choice – you have the right to:
- ~ Get information in a manner you understand.
- ~ Make informed decisions about your care.
- ~ Refuse care.
- ~ Make advance directives and have your medical wishes followed.
- ~ Contact a person or agency to protect your rights.
- ~ Have a support person with you for emotional support.
- ~ Agree to refuse to allow pictures for purposes other than your care.
- ~ Religious and other spiritual services that you choose.
- ~ Complain without fear and have your complaints reviewed.
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Affordability – you have the right to:
- ~ A detailed bill and an explanation of that bill.
- ~ Information about resources to help pay for your healthcare.
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Authentic personalized relationships – you have the right to:
- ~ Know the names and jobs of the people who care for you.
- ~ Privacy and access to medical information as described in Novant’s Notice of Privacy Practices.
- ~ Be treated with respect and dignity.
- ~ Treatment without discrimination.
- ~ Respect for your culture, values, beliefs and preferences.
- ~ Visitors of your choices. We will inform you of any restrictions.
- ~ Personal privacy.
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Easy for me – you have the right to:
- ~ Sleep in the hospital without being awakened unless necessary.
- ~ Know about rules that apply to your actions.
- ~ Help in discharge planning from the hospital.
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What is your role in your healthcare?
- ~ Be an active partners in your healthcare.
- ~ Ask questions.
- ~ Keep appointments.
- ~ Be respectful to other people and their property.
- ~ Follow the facility’s rules.
- ~ Follow your care instructions.
- ~ Share as much health information with us as possible.
- ~ Tell us about changes in your condition.
- ~ Tell us when you are in pain.
- ~ Give us a copy of your advance directive(s).
- ~ Leave your valuables at home.
- ~ Pay for your care.
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